This year’s Australian Health Consumer Sentiment Survey showed us that Australians have considerable faith in our healthcare system. With 84 per cent of the survey’s 5,000 respondents saying they were satisfied with the health services they received, we’re clearly getting a lot of things right...

As digital ways of doing things are becoming part of our everyday lives and, as we all get better at it, we see its value and indeed its potential. At the same time this has increased consumer expectations that this potential will be harnessed in ways that will improve all our lives. Digital health...

The Consumers Health Forum of Australia (CHF) and the Australian National University’s Institute for Communication in Health Care (ICH) co-hosted a national, interdisciplinary webinar on Friday May 25 th 2022 — “ The role of health communication in patient safety and quality of care ” . Over 170...

Over the past two years, Australians have become acutely aware of the impact of changing health policies, requirements and advice have had on their daily lives as we have battled the Covid-19 pandemic. We have witnessed first-hand the stresses on the health and aged care systems, whether it’s the...

After a tenure of more than seven years at the helm of the Consumers Health Forum of Australia (CHF), current CEO Ms Leanne Wells has advised the Board of her wish to step down from the role. Ms Wells has led CHF since April 2015 during a time of great change and opportunity in healthcare, not...

The Consumers Health Forum of Australia (CHF) hosted an important webinar on Monday to coincide with the release of the latest Health Consumer Sentiment Survey , the largest health study of the general population in Australia. The survey is aimed at understanding the health system from a consumer...

CHF’s 2022 election platform The context for this election is like none previously experienced by most Australians. It comes at a time when an already straining health system, in need of fundamental reform and restructure, is grappling with a deadly pandemic that disproportionately affects the...

We are moving to a new stage in our response to COVID which demands changes not just from government and the health system, but more particularly from people and communities. COVID is likely to be circulating widely for some years. As we adjust to that reality increasingly people will work out...

Why consumers and not patients? That’s the question I opened with in my presentation on Consumer-Centred Care and Consumer Leadership to the 3rd Asia Pacific Patients Congress this week. The consumer versus patient question is one we at the Consumers Health Forum have heard over the years, although...